Can I keep my current internet service provider?
Yes. Google Fiber’s entry into Riverton will simply provide most residents with an additional internet service provider option.
Google Fiber installation damaged the park strip in front of my home. What do I do?
For questions or concerns related to construction of Google Fiber, or to report damage that hasn't been fixed, please contact Google Fiber on their construction inquiry line at 877-454-6959.
Google Fiber has completed construction on my street. How do I sign up for service?
Once Google Fiber has installed their network on your street, we recommend giving the Google Fiber sales team a call at 833-942-0105 to find out what's next to access their service. You can also visit https://fiber.google.com.
How do I sign up for Google Fiber?
When/if Google Fiber is installed in your neighborhood, you will need to individually sign up with Google Fiber. You can find details at https://fiber.google.com.
How can I contact Google Fiber?
Website: https://fiber.google.com
Construction Questions: 877-454-6959
New Residential Customers: 833-942-0105
New Business Customers: 877-372-9790
Private Lane / Apartment / HOA Service: Josh Carter, 801-500-6969
Online Support: https://fiber.google.com/support
What is Riverton City's relationship with Google Fiber?
On Tuesday, December 14, 2021, the Riverton City Council approved a license agreement that sets the foundation for Google Fiber to expand into Riverton. The agreement will allow Google Fiber to install and maintain a fiber optic network infrastructure in public right-of-way owned by Riverton City.
This agreement is similar to agreements between Riverton City and other telecommunications companies to use public right-of-way, including Comcast and CenturyLink.
When will Google Fiber be coming to my street?
Google Fiber installation timelines vary greatly. Installation in the first Riverton neighborhoods began in October 2022. Most installation will take place in 2023. Google Fiber will notify you, likely with a door hanger, when construction begins in your neighborhood. Google Fiber is a private company. Riverton City has no control about where Google Fiber chooses to offer service. Riverton City will provide a map of neighborhoods with active encroachment permits issued to Google Fiber for installation.
Please Note: Until Google Fiber applies for an encroachment permit from Riverton City for a specific neighborhood, Riverton City staff are unaware of when fiber will be installed in a particular neighborhood.
Construction related questions can be directed to Google Fiber at 877-454-6959.
When will Google Fiber installation be complete?
Google Fiber installation timelines vary greatly. It is anticipated the majority of Google Fiber’s network in Riverton will be installed by the end of 2023.
Who do I contact with construction questions?
Construction questions should be directed to Google Fiber on their construction inquiry line at 877-454-6959.
Will Google Fiber be going to all Riverton neighborhoods?
Google Fiber has indicated they intent to go into as many Riverton neighborhoods as possible. It’s likely that some areas will be excluded because of private lanes, homeowners’ associations or areas that are difficult to get to. This determination is entirely up to Google Fiber. Riverton City has no control over where Google Fiber decides to offer service.
Please Note: Until Google Fiber applies for an encroachment permit from Riverton City for a specific neighborhood, Riverton City staff are unaware of when fiber will be installed in a particular neighborhood.
Construction related questions can be directed to Google Fiber at 877-454-6959.
Will Google Fiber come to my apartment complex or HOA?
Most apartment complexes and HOAs have existing agreements with internet service providers to provide internet service to their residents. If you are interested in receiving Google Fiber, your apartment complex or HOA will need to work directly with Google Fiber. The primary contact at Google Fiber for questions about this is Josh Carter at carterjoshua@google.com or 801-500-6969.
Will Google Fiber come be installed on my private lane?
Riverton City’s agreement with Google Fiber is only for public right of way. For Google Fiber to access private lanes, the owners of those lanes must enter into an agreement with Google.
For Riverton residents living on private lanes who are interested in receiving Google Fiber, please reach out to Josh Carter at carterjoshua@google.com or 801-500-6969.